FAQs
At UWH of Michigan, our providers know how important it is to be well-informed about your care. On this page, you’ll find answers to some of the most common questions we receive about our network. Learn more about what to expect at your appointments, billing, insurance, and other essential information.
If you want to make an appointment with one of our providers, request an appointment through our online appointment form today.
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My Visit
There are several ways to request an appointment:
- Fill out a Request Appointment Form online.
- If you are an existing patient, you can log in to your Patient Portal account and select “Appointments.”
- Call your provider’s office to speak with a member of our team. You can find the office phone number by searching for your provider’s name here.
If you need to cancel or reschedule your appointment, we ask that you call your provider’s office to let them know in advance. Your provider may have additional guidelines regarding cancellation. Please find your provider’s office here.
An email notification about your visit will be sent to you within 24 to 48 hours before your appointment. There may be some information to fill out prior to your appointment. If requested, please update your health history, demographics, your current insurance information, and place a credit card of file.
On the day of your appointment, please plan to arrive 30 minutes before your appointment to complete your check-in paperwork. You can also check in online on our patient-friendly portal, which can save you some time.
If you have insurance, please bring a copy of your insurance card to every visit. We will submit the claim to the insurance company on your behalf. Be prepared to pay your co-pay and any deductible on the day of your visit.
After we receive payment from your insurance carrier, any additional amount determined by your insurance company to be your responsibility will be billed to you.
Medical forms can be found either be found on the patient portal, or on your provider’s office page.
Our patient portal makes it fast and easy for you to be notified of your test results. Please click here to enroll for the patient portal so you may retrieve your lab results directly from the portal.
The Patient Portal allows you to access your health records, pay your bill, fill out forms before coming in, confirm normal test results, double-check appointment dates/times, and more. Enroll now.
Billing & Payments
UWH of Michigan makes it easy for patients to pay for medical care by offering secure, online bill payment through our patient portal. It’s very easy to set up a portal account.
The cost for your visit will be determined, based on the specifics of the care and services provided. Your insurance carrier may pay for all or part of the care provided, however, you are primarily responsible and ultimately for payment on all the services you receive.
If you have any questions about your medical bills, please call your provider’s office, and they will assist you.
Insurance
UWH of Michigan prides itself in providing care to as many members of the community as possible. Therefore, we work very hard to contract with all insurance plans. Each of our locations provides a list of insurances they accept.
Some of our offices accept patients without insurance. Please call your provider’s office before your visit and let them know why you are coming in; they can ESTIMATE the cost of your visit. We cannot guarantee any fees until after you have had your appointment. Payment is expected at the time of service.
These terms refer to the balance your insurance states as your responsibility, per the insurance contract you renew each year.
- Deductibles are paid by the member and must be reached each year before insurance pays any of your cost. Each family member usually has a separate deductible.
- Co-Payments are smaller amounts paid by the member, each time you visit the doctor or use any medical service.
- Co-insurance requires you to pay a percentage of your visit fee.
- Maximum out-of-pocket expense is the most you will have to pay before your insurance begins to pay 100%.
Contact Information
We understand that there will be instances where you have a quick question for your doctor that may not warrant a visit. Our providers and office staff are here to answer your questions and to provide guidance related to your specific care plan. To ask a question, you may contact your provider’s office via phone or online through the Patient Portal. To find the correct phone number, please search for your provider here.
UWH of Michigan is comprised of multiple care center locations throughout Michigan and office hours may vary depending on where you wish to be seen. Please search for your provider’s office here to find specific hours of operation related to your desired location. Note that occasionally these hours are subject to change.
Please contact your pharmacy to request a refill. The pharmacy will take your information and fax a refill request to us for review and approval. Every effort will be made to approve your request the same day it is received. Prescription refills are filled only during office hours when the physician and nurse have access to your medical record. Requests received after normal business hours will be acted upon during the next business day.
If you have additional questions, please contact your provider’s office.